Strictly No Quarantining Guests
Whilst nobody really knows just how long coronavirus can live on a surface, we don’t allow those who knowingly have, or have been exposed to the coronavirus, to quarantine at Malumba Estate.
Prior to ALL guests arriving at Malumba Estate
A COVIDsafe pre-arrival form is required to be completed by the government to avoid delays at check-in, group stay organisers are asked to responsibly following up with each person in their invited group to ensure this form has been completed and submitted BEFORE arriving at Malumba Estate.
Guests are asked to to confirm pre-arrival:
- that they have not returned to Australia from overseas in the last 14 days
- they have not had a fever, cough, sore throat, shortness of breath or other cold/flu-like symptoms in the last 72 hours and are otherwise well.
- they have not been in close contact (as defined in the current CDNA guideline (CDNA guideline)) with someone who has COVID-19 in the last 14 days.
- they have not previously been diagnosed with COVID-19.
- if guests have been travelling prior to arriving at Malumba Estate, they are asked to provide details of locations visited and accommodation details for the 14 days’ prior to arriving at Malumba Estate.
PLEASE DON’T COME IF YOUR UNWELL
We invite group organisers and guests to responsibly stay at home if feeling even remotely unwell. We also ask our Malumba team to stay home if feeling remotely unwell. If in doubt count yourself out or postpone your stay.
Download the App
We encourage guests to download the government’s COVIDsafe app ahead of their arrival at Malumba Estate.
ON ARRIVAL AT MALUMBA ESTATE – TEMPERATURES TAKEN & HANDWASHING INVITED
A temperature gun is used to triple check the health of each guest on arrival. Everyone entering and exiting the property is then asked to wash or sanitise their hands. Luxurious hand wash, running water, alcohol-based hand rub, paper towels and cleaning supplies are provided.
CONTACT-LESS CHECK IN AND CHECK OUT IF REQUESTED
Malumba Estate can commit to a contact-less guest experience if requested, by simply providing our guests with a digital manual to enter and operate Malumba Estate. Please know however that this is not our preference, as your Malumba experience is based on customer service. We would rather commit to our guests, that our staff, if working, will always be in excellent health. Our staff are trained to keep guests and themselves – COVIDsafe.
Our staff are trained not to come to work if even remotely unwell. Our staff will be given assistance to isolate and be tested immediately if suspected of having the coronavirus. Malumba staff are trained to keep an appropriate physical distance between themselves and our guests.
KEEP Physical distancing DURING YOUR STAY
We’re fortunate to have 1200 SQM of built space and 9.5 acres of lush exterior rainforest at Malumba Estate. That’s 40 SQM per guest and 10 x the government required amount. None the less we ask guests not to be complacent but to keep a safe physical distance of 1.5 m or 4 SQM apart at all times. We provide signage to remind guests to continue this COVIDsafe practice during their stay.
Even while you sleep
Pillow lines are distanced at 1.5 meters or more apart, unless you are a family or couple sharing a bed.
KEEP Washing YOUR HANDS and Sanitising THROUGHOUT YOUR STAY
Proper and frequent handwashing helps combat the spread of viruses. We all know cleanliness starts with this one simple act and is of vital importance for the health of our employees and that of our guests. We inspire the desire to wash your hands regularly at Malumba by providing signage as well as super luxurious and decadent Saya hand wash in all bedrooms and bathrooms. Hand Sanitiser is also readily available in all interior and exterior common areas.
How we clean MALUMBA – it’s important
At Malumba Estate we’ve always been concerned with sanitation, hygiene and cleanliness. Our 5 star reviews
tell us that our cleaning team are doing an incredible job! Malumba’s cleaning teamwork to comprehensive cleaning check-lists and spend 38 hours cleaning the interior of Malumba Estate after each guest stay. A further 15 hours is spent cleaning Malumba’s exterior areas. We use the most stringent cleaning and disinfecting protocols to clean rooms after guests depart and before our next guests arrive. Special attention is paid to high-touch items. No surface is left uncleaned. ere are some of the things our cleaning team do at Malumba to keep every guest and every group safe:
- We use an ozone sterilisation cube to sterilise every room between each guest stay
- We wipe with disinfectant every surface. Every light switch, remote control, door handle, fridge handle, tap and cabinet handle, in every room, are all wiped and sterilised between each guest stay.
- Malumba’s sheets are 90-degree hygiene washed between each guest stay
- Our staff are given training, as well as additional time to clean because we really care.
Additional housekeeping service available to guests
Malumba offers an additional housekeeping service at $30 per hour for guests who would like additional cleaning during their stay.
In the event of a guest becoming unwell
If a suspected case of COVID-19 does occur whilst guests are in residence, the Malumba team will isolate the guest independent of the main house and other guests, where the unwell guest can be contained comfortably until medical advice is given. This space will be set with a comfortable bed and bathroom. Food and meals will be taken to the isolating guest. Help in accessing medical assistance will be provided and you will be well looked after by our team.
Were always monitoring the situation
Malumba Estate monitors the daily guidance being issued by our State and Federal governments and local authorities. We continue to educate and update our team accordingly.
EVENT STAYS DURING COVID-19
Weddings, Retreats, and Celebration events can still proceed during this time of COVID and so much joy can be experienced from the magic of being together at this time.
Conducting a COVIDsafe event requires mindfulness, flexibility, creativity and calm. At Malumba we’ve got this and we ask you to bring it too! A COVID safe event plan is to be followed for all events taking place at Malumba Estate. These are linked within our event terms.
Your group may be asked to hire a Malumba trained event assistant AND a Malumba trained COVIDsafe assistant. The COVIDsafety of your event is collaborated upon by Malumba management with you the event organiser and any vendors or suppliers you are hiring.
We encourage you to be COVID-thoughtful in organising an event during your stay in these uncertain times. You can do this by inviting persons from Queensland only and inviting less people. Why not consider an intimate wedding staycation for 40 or less instead of a large wedding for 100. This will limit the disruption felt when a border closure or change to gathering numbers is announced by the government – your wedding staycation is unlikely to be affected.
Inviting large numbers to a wedding and continuing to invite persons from other states or from overseas to Malumba events, is likely to be problematic and it could be for some years. Thinking smaller and more creatively can avoid much anxiety.
A CLEAR CANCELLATION & POSTPONEMENT POLICY – WE DO NOT OFFER REFUNDS & POSTPONEMENTS ARE VERY LIMITED
COVID-19 has been beyond challenging for our small boutique business. We do not offer refunds of any amount paid if you do not proceed with your stay. The only way our business can continue to remain open is to have a strict no refund policy in place and a strict postponement policy in place. We hope that you can understand our position and we thank you in advance for your support.
Should Queensland go into a stage 4 lockdown (as has been the case in Victoria) or should you the group organiser become unwell with Coronavirus in the 6 weeks leading up to your stay, we offer the opportunity to postpone your booking to a future date. A medical certificate would be requested. A family member not being able to cross the Queensland border is not an allowable reason to postpone your stay. Zoom, Facetime, Skype and other technology platforms can be used to include a person unable to attend.
Postponements are assessed on a case by case basis and if they do occur these should be arranged within a 12 month period where possible. Bookings can be ‘hovered’ until you are certain of the new date you would like to stay. We can transfer your booking to another person or business on request.
Should you have any questions or need clarification on any of the points above, please don’t hesitate to contact us. We are deeply appreciative of your on-going support of our beautiful property and we look forward to welcoming you – COVIDsafely.