The Malumba Estate Team is following industry and government guidelines as a result of the coronavirus outbreak. Our commitment to you is to ensure that every possible safety measure is in place to protect you and your groups health. We want to minimise the risks so that you can enjoying every moment of your stay in our comfortable and luxurious environment. Because we care we’ve developed the following COVIDsafe management protocols.
Strictly No Quarantining Guests
Whilst nobody really knows just how long coronavirus can live on a surface, we don’t allow those who knowingly have, or have been exposed to the coronavirus, to quarantine at Malumba Estate.
Prior to ALL guests arriving at Malumba Estate
A COVIDsafe pre-arrival form is required to be completed by the government to avoid delays at check-in, group stay organisers are asked to responsibly following up with each person in their invited group to ensure this form has been completed and submitted BEFORE arriving at Malumba Estate.
Guests are asked to to confirm pre-arrival:
  • that they have not returned to Australia from overseas in the last 14 days
  • they have not had a fever, cough, sore throat, shortness of breath or other cold/flu-like symptoms in the last 72 hours and are otherwise well.
  • they have not been in close contact (as defined in the current CDNA guideline (CDNA guideline)) with someone who has COVID-19 in the last 14 days.
  • they have not previously been diagnosed with COVID-19.
  • if guests have been travelling prior to arriving at Malumba Estate, they are asked to provide details of locations visited and accommodation details for the 14 days’ prior to arriving at Malumba Estate.
PLEASE DON’T COME IF YOUR UNWELL
We invite group organisers and guests to responsibly stay at home if feeling even remotely unwell. We also ask our Malumba team to stay home if feeling remotely unwell. If in doubt count yourself out or postpone your stay.
Download the App
We encourage guests to download the government’s COVIDsafe app ahead of their arrival at Malumba Estate.
On arrival at Malumba Estate
Everyone entering and exiting the property is asked to wash or sanitise their hands. Luxurious handwash, running water, alcohol-based hand rub, paper towels, and cleaning supplies are provided.
CONTACT-LESS CHECK IN AND CHECK OUT IF REQUESTED
Malumba Estate can commit to a contact-less guest experience if requested, by simply providing our guests with a digital manual to enter and operate Malumba Estate. Please know however that this is not our preference, as your Malumba experience is based on customer service. We would rather commit to our guests, that our staff, if working, will always be in excellent health. Our staff are trained to keep guests and themselves – COVIDsafe.
Our Staff
Our staff are trained not to come to work if even remotely unwell. Our staff will be given assistance to isolate and be tested immediately if suspected of having the coronavirus. Malumba staff are trained to keep an appropriate physical distance between themselves and our guests.
KEEP Physical distancing DURING YOUR STAY
We’re fortunate to have 1200 SQM of built space and 9.5 acres of lush exterior rainforest at Malumba Estate. That’s 40 SQM per guest and 10 x the government required amount. None the less we ask guests not to be complacent but to keep a safe physical distance of 1.5 m or 4 SQM apart at all times. We provide signage to remind guests to continue this COVIDsafe practice during their stay.

Even while you sleep
Pillow lines are distanced at 1.5 meters or more apart, unless you are a family or couple sharing a bed. Malumba’s beds have the luxury of zipping together and zipping apart to be made up as desired and in a COVIDsafe fashion.
KEEP Washing YOUR HANDS and Sanitising THROUGHOUT YOUR STAY
Proper and frequent handwashing helps combat the spread of viruses. We all know cleanliness starts with this one simple act and is of vital importance for the health of our employees and that of our guests. We inspire the desire to wash your hands regularly at Malumba by providing signage as well as super luxurious and decadent Saya hand wash in all 11 bathrooms. Hand Sanitiser is also readily available in all interior and exterior common areas.
How we clean MALUMBA  – it’s important
At Malumba Estate we’ve always been concerned with sanitation, hygiene and cleanliness. Our 5 star reviews

tell us that our cleaning team are doing an incredible job! Malumba’s cleaning teamwork to comprehensive cleaning check-lists and spend 44 hours cleaning the interior of Malumba Estate after each guest stay. A further 22 hours is spent cleaning Malumba’s exterior areas. We use the most stringent cleaning and disinfecting protocols to clean rooms after guests depart and before our next guests arrive. Special attention is paid to high-touch items. No surface is left uncleaned. ere are some of the things our cleaning team do at Malumba to keep every guest and every group safe:
  • We use an ozone sterilisation cube to sterilise every room between each guest stay
  • We wipe with disinfectant every surface. Every light switch, remote control, door handle, fridge handle, tap and cabinet handle, in every room, are all wiped and sterilised between each guest stay.
  • Malumba’s sheets are 90-degree hygiene washed between each guest stay
  • Our staff are given training, as well as additional time to clean, because we really care.
Additional housekeeping service available to guests
Malumba offers an additional housekeeping service at $30 per hour for guests who would like additional cleaning during their stay.

In the event of a guest becoming unwell
If a suspected case of COVID-19 does occur whilst guests are in residence, the Malumba team will isolate the guest independent of the main house and other guests, where the unwell guest can be contained comfortably until medical advice is given. This space will be set with a comfortable bed and bathroom. Food and meals will be taken to the isolating guest. Help in accessing medical assistance will be provided and you will be well looked after by our team.
Were always monitoring the situation
Malumba Estate monitors the daily guidance being issued by our State and Federal governments and local authorities. We continue to educate and update our team accordingly.
Flexibility regarding cancellations due to COVID-19
From the 1st of July 2020 Malumba is also committed to offering you flexible booking terms and working with you to make any adjustments to your reservations in place, also cancelling and refunding any payments should you need to cancel as a result of any matter regarding coronavirus. We don’t do cancellations if you’ve simply changed your mind.
Should you have any questions or need clarification on any of the points above, please don’t hesitate to contact us. We are deeply appreciative of your on-going support of our beautiful property and we look forward to welcoming you – COVIDsafely.

Your Malumba Estate Team